Skip to main content

Americans with Disabilities Act (ADA) Program & Customer Service

Americans with Disabilities Act (ADA) Program Information


ADA Ride Guide

ADA Ride Guide contains gerneral information on our ADA service. 

ADA Eligibility Application 

ADA Eligibility Application (Large Print)

ADA Eligibility Application (Espanol)

Understanding ADA Eligibility

Understanding ADA Eligibility (Large Print)

Taking an ADA Trip

 Taking an ADA Trip (Large Print)


ADA Customer Service Liason

If you have any questions about Yuba-Sutter Transit's ADA (Americans with Disabilities Act) compliant services or if you would like to submit a concern, suggestion or complaint about Yuba-Sutter Transit’s ADA related policies and procedures, please contact our ADA Customer Service Liaison, Adam Hansen by phone at (530) 634-6880, by mail at 2100 B Street, Marysville, CA, 95901, or by email to

ADA Complaint FormADA Complaint Procedures Formulario de Queja ADA en Español Procedimientos de Queja ADA en Español


Reasonable Requests for Assistance

Yuba-Sutter Transit honors all reasonable requests for assistance. These may include (but are not limited to):

  • Deploying kneelers or ramps to board or exit vehicles
  • Providing assistance with route and schedule information
  • Providing  assistance with your fare or passes

Requests for Reasonable Modification

If you experience a barrier to accessing any Yuba-Sutter Transit service, you may submit a request for a reasonable modification. Call (530) 742-2877 to talk to dispatch or contact Administration at Please provide as many details as possible about your issue.

Please note that Yuba-Sutter Transit may be unable to accommodate requests that would require fundamental alterations to the nature of the service or would directly interfere with the access of others. If the requested modification cannot be granted, but a barrier to access still exists, the Yuba-Sutter Transit will do its best to provide alternate access to our services.