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MOD FAQ's

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Below you'll find answers to the frequently asked questions about MOD.  If you have a question that is not listed below, please use the contact us page. 

What is MOD? 

MOD (Mobility On-Demand by Yuba- Sutter Transit) is a compact, shared transit bus that uses real-time on-demand technology to efficiently connect you to local fixed routes within your service zone. This corner-to-corner zone service ensures easy access to nearby transit hubs, making your journey smoother and more convenient.

How does MOD work? 

When you book with MOD, you’ll get a pick-up time window and directions to a nearby pick-up point through the app, or by text or a phone call. MOD is all about shorter wait time and faster connections to and from nearby transit hubs and destinations.  Additionally, MOD vehicles are safe and accessible, featuring wheelchair access, designated priority seating with securement areas, and a front bike rack, making MOD easy to use.

What are MOD zones? 

MOD is designed to provide riders with direct connections to Yuba-Sutter Transit’s local fixed routes, making cross-town travel more convenient. Zones are localized to meet specific transportation needs, and the MOD Ride app provides up-to-date information based on your location. 

Users outside the currently available MOD zones will not be able to see or schedule rides.

 

What are MOD's service hours 

Monday-Friday      6:00 am-8:30 pm

Saturday                 8:00 am-6:00 pm

No service on Sundays

Holidays 

Yuba-Sutter Transit does not operate any service on the following holidays:

  • New Year's Day
  • Martin Luther King's Birthday
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

In addition, Sacramento services do not operate on:

  • Caesar Chavez Day
  • Veteran's Day
  • The day after Thanksgiving.
Which local fixed routes connect with MOD? 

MOD will first be implemented in Linda and Olivehurst. 

In Linda, the MOD zone overlaps with #1, #3 and #6 local fixed routes. 

In Olivehurst, the MOD zone overlaps with #3 local fixed route and the McGowan Park & Ride (Hwy 70) Sacramento Commuter & Midday Express bus stop. 

The image below shows the MOD zones. 

A map showing two zones: Zone 1 (Linda) and Zone 2 (Olivehurst), with local roads and landmarks.
Can I take a wheelchair or scooter on the bus? 

Yes! Our MOD buses are designed for convenient corner-to-corner service and are equipped with floor ramps for wheelchair accessibility and individuals with mobility aids.

Will MOD pick me up at my doorstep like Dial-A-Ride? 

MOD pickup locations will be closer than the nearest bus stop. Depending on availability and distance, riders with mobility aids or wheelchairs may be picked up at the doorstep.  

Dial-A-Ride will still be available for those who need a confirmed door-to-door service and additional pickup time .  For Dial-A-Ride eligibility or for more information, please visit Dial-A-Ride - Yuba-Sutter Transit

MOD Accessibility 

Our vehicles are equipped with floor ramps for wheelchair accessibility and individuals with mobility aids. 

When you're booking a ride, please let us know if you will be using a wheelchair or any mobility aids. 

MOD Buses 

 

 

 Booking a Ride

Will I have to use a phone app to request MOD? 

No. You will be able to schedule a trip utilizing the app on your phone or a desktop computer, or by calling customer service at (530) MOD-RIDE (663-7433). 

What do I need to create an account? 

Whether you're booking a ride on the app, calling customer service or booking on the web browser, this information will be asked:

  • Full name
  • Phone number
  • Email address (optional)
  • Pickup location and destination
  • Use of wheelchairs or mobility aids
  • Party size (this includes children and attendants)
How will I be notified about the status of my MOD vehicle? 

Updates will be provided on the MOD Ride app, via SMS or by phone call.

If I’m going to the same place every day, do I have to call for a microtransit ride every time? 

Like Uber or Lyft, MOD is designed to be available on-demand without advanced reservation. When you request a ride in the app or by phone, you’ll be provided with real-time vehicle availability and your choice of pickup times. Sometime after the initial launch, subscription MOD trips may be made available to frequent riders subject to vehicle capacity.  

How do I cancel a reservation? 

Canceling is easy and appreciated! You can cancel directly on the app, by calling customer service at (530) MOD-RIDE (663-7433) or via SMS. 

Please be courteous and call to cancel unwanted reservations even if the bus is just moments away from arrival.

 

Payment 

What are the payment options for MOD? 

Payment options for MOD are just as easy as using any of our other services! You can pay with cash, paper tickets or with the Connect Card Electronic Fare Card.  Payment is NOT available trough the app. Please be ready to pay when boarding the MOD vehicle. 

PLEASE DEPOSIT EXACT FARE

DRIVERS DO NOT MAKE CHANGE

 

MOD Fares

Basic one-way: $1.50/ $4.50 daily cap*

Discount Fare**: 75¢/$2.25 daily cap*

Children (age 4 and under): FREE-Limit two (2) free per adult

Basic Monthly Pass:  $ 20.00* Basic Monthly Passes can also be used on the local fixed route and rural routes

Discount Monthly Pass: $10.00*Discount Monthly Passes can also be used on the local fixed route and rural routes

Ticket Sheets-75¢ Tickets $10.00

*Connect Card only. The selling price of the Basic Monthly Passes and the Discount Monthly Passes (Senior/Disabled/ Youth) will continue to be reduced from the actual price ($40/$20) as grant funding is available.  

**Discount fares apply to Youth (age 5-18), Seniors (Age 65+), Eligible Disabled and Medicare Cardholders. Click here to learn more about Discount Fare Eligibility 

Click here or in the "Fares" box on the right for system wide fare information, including fares for local routes

Who qualifies for a discount fare? 

Youth (age 5-18), Seniors (age 65 and over) and Individuals with Disabilies. All passengers requesting a discount fare must present a valid discount Connect Card photo ID. 

For more information about obtaining a discount fare Connect Card, please visit Discount Fare Eligibility and Connect Card Photo IDs - Yuba-Sutter Transit

How do I obtain a discounted Connect Card? 

For more information about obtaining a discount fare Connect Card, please visit Discount Fare Eligibility and Connect Card Photo IDs - Yuba-Sutter Transit

Refunds and Exchanges 

Yuba-Sutter Transit does not issue any refunds or exchanges for pass products, tickets, cash fares or Connect Card products. All paper fare products are non-transferable and will not be replaced if lost, stolen or destroyed. Lost, stolen or damaged Connect Cards may be replaced at the YubaSutter Transit Administrative Office for a fee.

Where can I go to purchase/ load a Connect Card? 

Electronic Connect Cards can be loaded with monthly passes or cash value at any of the following sales outlets. Please note that the Yuba-Sutter Transit Office is the only outlet that accepts credit/debit cards at the counter without a fee.

Sutter County Library
750 Forbes Ave, Yuba City or call (530) 822-7137 

T-Th 9:00 AM to 6:00 PM AND F- Sat 9:00 AM to 5:00 PM

Connect Card Monthly Pass & Cash Value Loading – [Cash or Debit/Credit Card with fee]

Yuba County Library at the Yuba County Government Center 
915 Eigth Street, Marysville or call (530) 749-7380

M-F  9:00 AM – 5:00 PM

Connect Card Monthly Pass & Cash Value Loading – [Cash or Debit/Credit Card with fee]

Yuba College Bookstore

2088 N Beale Rd, Marysville or call (530) 741-6998

M-Thursday 9:00 AM – 2:30 PM

Connect Card Monthly Pass & Cash Value Loading – [Cash, Check or Debit/Credit]

Yuba-Sutter Transit Office

2100 B Street, Marysville or call (530) 634-6880 

M-F 8:00 AM – Noon & 1:00 - 5:00 PM

Connect Card Monthly Pass & Cash Value Loading – [Cash, Check or Debit/Credit]

If you need a Discounted Monthly Pass, please visit the Yuba-Sutter Transit's Administrative Office. 

 

Service Information

Lost & Found 

Lost or forgot something on the bus? Lost items found on the buses are brought to the Administration Office at the end of the day. Items are kept for at least 30 days, after which time they are subject to donation to a non-profit organization of our choice.  

To check for a lost item, please contact the Administrative Office at (530) 634-6880. The office is open  Monday-Friday, 8 am-12 pm and 1 pm-5 pm. 

Service Animals 

Animals are prohibited on the bus with two specific exceptions: 1) It is a guide, service, or signal animal as such terms are defined in California Civil Code §54.1, that has been specially trained to assist persons with disabilities, provided that it can be demonstrated that the animal is vaccinated and licensed pursuant to the provisions of applicable state and local ordinance, and is on a leash or under the effective control of the person transporting it; or, 2) It is in a completely enclosed and secured cage or carrying case small enough to fit on the person’s lap. Federal Department of Transportation regulations do not recognize companion, therapy or comfort animals as service animals.

Bus Etiquette 

1. Passengers may not obstruct, hinder, interfere with, or otherwise disturb other passengers or the operation of the vehicle, nor engage in indecent, profane, boisterous, unreasonably loud, or otherwise disorderly conduct. Verbal or physical intimidation, harassment, or annoyance of transit personnel or other passengers is strictly prohibited.

2. Passengers using wheelchairs will be allowed to board and exit the bus before other passengers. Areas of the bus designed for wheelchairs may be used by any customer until a wheelchair needs to be secured. Customers occupying priority seating will be asked to move in order to accommodate a customer using a wheelchair. Customers with disabilities and seniors have seating priority within designated areas.

3. Passengers must maintain a reasonable standard of dress (e.g. shirt, shoes etc.) and personal hygiene that does not expose transit personnel or other passengers to unreasonable health and safety risks unless failure to comply is a result of disability, age, or a medical condition. Please avoid the use of heavily scented perfumes or colognes while riding the bus.

4. Riding the system for more than one round trip without a defined destination is prohibited.

5. Loitering or solicitation of any kind, whether verbal or through distribution or posting of written material, is prohibited in or within 50’ feet of any transit facility, bus stop, or vehicle without pre-approval from Yuba-Sutter Transit management.

6. Failure to comply with any lawful instructions or directions from operating staff; damage to any transit facilities, vehicles, or equipment; and theft is prohibited.

7. Consumption of food or beverages is prohibited on all services except when drinking non-alcoholic beverages from a spill-proof container. Litter must be properly disposed of in the appropriate trash receptacles.

8. Smoking, including the use of electronic and/or vapor devices, is prohibited on board or within 20’ of a public transit vehicle or facility. Lighting an incendiary device (match, lighter or torch) is also prohibited.

9. Laptops and other portable or handheld electronic devices may be used on board, provided that they do not disturb the driver or other passengers and headphones are used that limit the sound to the hearing of the individual. Please keep cell phone or other personal conversation volume to a minimum. Speaker mode may be used only if required due to disability, age or medical condition.

Enforcement Procedures 

Failure to comply with Passenger Policies & Procedures may violate one or more of the following: California Penal Codes (CPC) 594, 640 or 640.5, or Public Utilities Code (PUC) 99170. In addition to any civil and criminal penalties that may apply, violators are subject to the following penalties: 

1. A passenger that does not obey verbal commands from operating staff may be denied service.

2. Minor infractions may result in a verbal warning from operating staff and, if unheeded, a written warning may be issued.

3. Multiple infractions may result in a suspension from all Yuba-Sutter Transit service for a minimum of seven (7) days.

4. Individuals who commit major infractions such as intimidation, harassment, physical abuse; causing physical injury to a driver or other passenger; or damaging transit vehicles or equipment may be subject to immediate removal from the vehicle, prolonged suspension from Yuba-Sutter Transit service, and/or criminal prosecution.

Review/Appeal of a Suspension

An initial review of any suspension may be requested within 10 days of the suspension notice. The request should include all information pertinent to the suspension. The request may be made in person at the Yuba Sutter Transit Administrative Office or in writing to:

Transit Manager

Yuba-Sutter Transit Authority

2100 B Street Marysville, CA 95901

(530) 634-6880 FAX (530) 634-6888

info@yubasuttertransit.com

The Transit Manager will review available information to determine if the suspension from service is justified. Based on the review, the Transit Manager will enforce or revoke the suspension. If not satisfied with the outcome, a written appeal of a suspension should be directed to:

Board of Directors

Yuba-Sutter Transit Authority

2100 B Street Marysville, CA 95901

The Board of Directors will seek to resolve the matter in a manner mutually agreeable to all parties concerned. An individual seeking an appeal of a suspension shall have the right to present any evidence relevant to the matter. The decision of the Board of Directors is final.