That’s right; we are thrilled to announce Connect Card is ready for all nine participating transit agencies! Be one of our early adopters and provide feedback on your experience–so we can make improvements to the system! Are you ready to get started?
1. Get Your Connect Card and Load Fare
Online - You can order your Connect Card online at connecttransitcard.com by clicking on the “Get a Card” link. Select the fare you want loaded onto the card and check-out using a debit or credit card. The card will be mailed to you within 5-7 business days with the fare already loaded on the card, ready for immediate use.
Note: Only full fare (non-discount) cards can be ordered online. Discount cards are available for eligible riders only and must be obtained in-person at the counter. Contact the Yuba-Sutter Transit administrative office at (530) 634-6880 for more information.
At the Counter - If you’re ready right now to take advantage of all the benefits and convenience of the new Connect Card system, come in to our offices at 2100 B Street in Marysville and get your card. Our normal office hours are 8:00am to 5:00pm, Monday through Friday (closed 12 to 1:00pm for lunch). We can accept cash, check, transit check or credit/debit at our counter for loading fare on a new Connect Card.
Note: If you receive your pass directly from your employer or in the mail, stay tuned! The Connect Card system will soon support corporate account management and your employer will have the ability to set you up with a Connect Card.
2. Tap and Go!
Look for the green readers and tap! Connect Card readers are located on all buses and light rail stations. Simply tap your Connect Card on the reader as you board buses and before boarding trains.
3. Re-Load Fare
Your card is re-usable and will last up to ten years so don’t throw it away, punch a hole in it, or bend it. Reload fare on your card in any of the following ways:
- In person at any of the nine participating transit system’s customer service centers
- Online at ConnectTransitCard.com using a debit or credit card
- Auto-Load set it up online and your monthly pass or cash value will be automatically replenished
- Add Fare Machines use your credit/debit card at select light rail stations
4. Provide feedback
With your help, we can find problems and fix them quickly. Tell us what you think using any of the following:
· Call (916) 557-4545, TDD (916) 483-HEAR (4327)
· Email (redacted)
· Tweet @Connect_Card, or
For more information and answers to frequently asked questions, visit connecttransitcard.com or call the Connect Card Customer Service line at (916) 321-2877 or (TTD) 916-483-4327, Monday – Friday: 6:30am to 6:30pm.